Shipping Protection is an optional service provided directly by CozySnug for $5.99 USD per order. It is a one-time charge for the order on which it is purchased.
The cart drawer selects this service by default. Uncheck Shipping Protection before checkout to remove the $5.99 charge.
What the service provides
If items in your protected order are lost or damaged during transit, CozySnug will arrange a replacement or refund for the affected items. Contact us and we will review the shipment details with you to arrange the appropriate resolution.
How to request help
Email info@trycozysnug.com with your order number and a description of the issue. For damage, please include photographs of the item and packaging if available. Keep the packaging while we review the issue.
Your consumer rights
This service is optional. Your applicable statutory rights and CozySnug's responsibilities for lost or damaged orders are not reduced or replaced by these terms. You retain those rights whether or not you purchase Shipping Protection. For help with any shipment, contact us at the email address above.