Terms of service

Last updated: October 27, 2026

Welcome to CozySnug. These Terms of Service apply to your use of our online store and purchases from CozySnug. In these terms, “CozySnug,” “we,” “us,” and “our” refer to the seller operating this store. For help with an order or these terms, email info@trycozysnug.com.

1. Using our store

You must be legally able to enter into a purchase contract, or use the store with the permission and supervision of a parent or guardian who is responsible for the purchase. Please provide accurate contact, payment, and delivery information. Do not use the store for fraud, unlawful activity, or to interfere with its operation or security.

2. Products and care

Please review the product description, size, color, materials, and care instructions before placing an order. We aim to display our products accurately. Colors may appear differently on different screens, and measurements may have the tolerances stated on the product page. This does not affect your rights if an item is defective or materially different from its description. Follow the care instructions supplied with your blanket.

3. Prices and payment

The price and currency shown at checkout apply to your order. Any applicable shipping charges and taxes collected by us are shown before payment. Where international duties or import charges are not collected at checkout, any customer responsibility for them must be disclosed before you buy. Payment is due when you place your order using an accepted payment method.

CozySnug blanket purchases are one-time purchases. They do not enroll you in a subscription or recurring billing plan.

4. Orders and availability

After checkout, we send an order confirmation to the email address provided. If we cannot fulfill an order because an item is unavailable, payment cannot be authorized, or there is a material listing error, we will contact you promptly. If we cancel an order, we will refund payments received for the canceled items and any associated delivery charges that are no longer due. We will not charge a corrected price without your agreement.

To request a cancellation or address change, email info@trycozysnug.com as soon as possible with your order number. We will help where the order has not yet entered fulfillment. If it has already shipped, the Refund Policy and any applicable statutory cancellation rights apply.

5. Promotions and bundles

Promotions apply to the qualifying products, quantities, and conditions displayed with the offer. Check that the correct products and any promotional savings appear in your cart before paying. A Buy 1, Get 1 Free offer requires two eligible items in your cart; the eligible lower-priced item is free unless the offer states otherwise. Only the combinations shown at checkout apply, and discounts combine only where expressly allowed.

Returns from promotional bundles are handled fairly under our Refund Policy. For partial bundle returns, the amount actually paid for the bundle is allocated across its items in proportion to their prices before the bundle discount. We do not impose an undisclosed charge for keeping an item from a bundle.

6. Shipping and tracking

Available destinations, delivery options, and charges are shown during checkout. Any delivery estimate is based on the information available when you order. If we cannot ship within a promised shipment period, we will contact you about the delay and your cancellation and refund options as required by applicable law. We will refund orders we cancel because we cannot fulfill them.

When tracking becomes available, we send it to the email address used at checkout. You can also visit Track Your Order. If a parcel is delayed, missing, or marked delivered but has not arrived, contact info@trycozysnug.com so we can investigate and provide the remedy required in your situation. Your mandatory delivery and consumer rights are unaffected.

7. Returns, refunds, and product problems

Our Refund Policy explains how to request a return or report a damaged, defective, or incorrect item. Any voluntary return conditions apply in addition to your statutory rights. They do not remove rights you may have to cancel a distance purchase or obtain a remedy for faulty or misdescribed goods.

8. Store content and third-party services

Content on this store may be protected by intellectual property rights. You may use it for your personal shopping purposes, but must not reproduce or exploit protected content without the relevant permission or another lawful basis. Links to external websites are provided for convenience; those websites have their own terms and privacy practices.

Our store uses Shopify and service providers to support checkout, payments, and fulfillment. Personal information is handled as described in our Privacy Policy.

9. Your rights and resolving problems

Nothing in these terms excludes or limits any consumer guarantee, legal warranty, cancellation right, or other right or remedy that cannot lawfully be excluded or limited. Nothing excludes liability for fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

If something goes wrong, please email info@trycozysnug.com with your order number and a description of the issue. We will review your concern and work with you to resolve it. These terms do not require you to give up access to the courts or other remedies available under applicable law.

10. Updates and contact

We may update these terms for future use of the store and future orders. The version in effect when you place your order applies to that order unless a change is required by law or we agree otherwise with you. If any provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.

For customer service, returns, order updates, or questions about these terms, contact info@trycozysnug.com.