Refund policy

Last updated: October 27, 2026

We want you to feel comfortable with your CozySnug purchase. For return requests, order changes, or help with a product, email info@trycozysnug.com and include your order number.

Your statutory rights come first. This policy is in addition to the consumer rights that apply where you live. Our voluntary return conditions do not limit your rights concerning defective, damaged, incorrect, or misdescribed goods, or any legal right to cancel an online purchase.

30-day returns

You can request a change-of-mind return within 30 days after your order is delivered. For this voluntary return offer, the blanket must be unused, unwashed, and in its original condition, with any attached tags intact. Please include the original packaging where available.

This unused-condition requirement applies to our voluntary return offer. It does not prevent you from inspecting goods as allowed by applicable law or exercising your statutory rights.

How to start a return

Email info@trycozysnug.com with your order number, the items you want to return, and the reason for the return so we can help. A reason is not required where you are exercising a statutory cancellation right.
We will provide the appropriate return address and instructions. Please contact us before posting your parcel so it reaches the correct location. The shipping address printed on your original package may not be a return address.
Pack the items securely and keep proof of postage and any tracking details.

Contacting us within the applicable period records your request. Waiting for our return instructions does not shorten a statutory cancellation deadline or make a statutory right conditional on our approval.

Return shipping and fees

For a voluntary change-of-mind return, you pay the return shipping cost. We do not charge a restocking fee. Any optional return-label charge will be disclosed and agreed with you before it is deducted. Original delivery charges are not refunded for voluntary change-of-mind returns unless we agree otherwise or applicable law requires it.

If we sent a damaged, defective, incorrect, or misdescribed item, we will arrange or cover the reasonable return costs where a return is needed. Do not pay to return such an item before contacting us for instructions.

Damaged, defective, or incorrect items

Please inspect your delivery and email info@trycozysnug.com if there is a problem. Include your order number, a description, and photos if available. We may ask for reasonable information to assess the issue and will provide the repair, replacement, refund, or other remedy required by applicable law.

The 30-day voluntary return window, unused-condition requirement, and original-packaging request do not restrict a valid claim concerning faulty or misdescribed goods. You do not need original packaging to raise such a claim.

Buy 1, Get 1 Free and other bundles

For a full refund of the amount paid for a promotional bundle, return all items in that bundle, including the promotional item, subject to this policy and your statutory rights.

If you return only part of a bundle, we calculate the refundable item amount by allocating the total price paid for the bundle across its items in proportion to their individual prices before the bundle discount. For two identically priced blankets in a Buy 1, Get 1 Free bundle, each blanket is allocated half of the total blanket price paid. We do not recalculate a kept item at an undisclosed full retail price or charge a separate promotional penalty.

Any taxes and delivery charges refundable by law are handled separately. These allocation rules do not reduce any remedy you are entitled to for defective or misdescribed goods.

Refund processing

After we receive and assess a voluntary return, we will email you with the outcome and an explanation if an item is not eligible. Approved refunds are issued to the original payment method within 10 business days after receipt of the return, or sooner where required by law. Your bank or payment provider may take additional time to display the credit.

Refunds cover the eligible amount you actually paid, after applicable discounts. We do not replace a refund due with store credit unless you agree. If you have not received a refund after the processing period, contact info@trycozysnug.com.

Exchanges and cancellations

For a different size or color, contact us before returning your item. We will explain the available exchange options or help you return an eligible item and place a new order.

For an order cancellation or address change, email us as soon as possible. We will help where the order has not yet entered fulfillment. If it has shipped, this policy and any applicable statutory cancellation rights apply.

EU, EEA, and UK cancellation rights

Where applicable distance-selling law gives you a right to withdraw, you may cancel an online goods purchase by sending a clear statement to info@trycozysnug.com within 14 days after delivery, without giving a reason. You then have 14 days after notifying us to send the goods back.

You may inspect goods as you would in a shop. We may deduct only a legally permitted reduction in value caused by handling beyond what is needed to establish their nature, characteristics, and functioning. You bear direct return postage for a change-of-mind withdrawal where this was disclosed before purchase.

We refund payments due, including the cost of our least expensive standard delivery option when the whole order is canceled. Premium delivery upgrades are not refundable beyond that standard amount. We issue the refund within 14 days after your cancellation notice, but may withhold it until we receive the goods or evidence that you sent them back, whichever is earlier, where law permits. Refunds use the original payment method unless you agree otherwise without extra charges.

Need help?

All return and refund support is available at info@trycozysnug.com.